Last updated: 2021-04-05

Data Security And Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, use, or purchase from https://www.studyrandomizer.com and https://app.studyrandomizer.com (the "Site").

Study Randomizer

Overview

Study Randomizer takes security management seriously and as such only relies on secured and reliable infrastructures. Study Randomizer (the "Software", "Application") is hosted on EU Data Center infrastructure.

Data storage

Study Randomizer's specific data is stored on the Postgres database system. No data about trial contents, projects or trial subjects are stored. All data is backed up daily and backups are retained for longer periods. Additional offsite backups are taken and stored externally with variable retention periods. Security of hosted data is provided by our hosting provider which applies security best practices.

When you contact support by email, we will store your email address and other contact data. These data are stored in the EU.

We might offer customized data storage options for specific customers. If that is the case, these data storage options might have different geographical locations and retention conditions. Please contact Study Randomizer if you need customized data storage.

Logging

We collect application logs for security and error analysis. These logs contain traces of your data processing.

Facilities

The Study Randomizer website and support and email hosting are in the EU.

People and access

Our support team maintains an account on all cloud systems and applications for the purposes of maintenance and support. This support team accesses hosted applications and data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request via our support system. Within Study Randomizer, only authorized agents have access to application data.

Personal Data

We do not collect personal data from our customers other than information necessary for e.g. usage of the service, support and payment processing.

We do not use personal data except as necessary to identify our customers, provide our services, respond to technical issues, provide support and analyze (on an aggregated and anonymous basis) the use of our services.

If you opt in to sending automatic emails from the application, we will use your email address and name to send you emails. These data may be processed by email providers and email routing anywhere in the world, and we do not control the routing of emails through the internet and other networks. By not opting in to sending automatic emails, no data will be processed or shared.

The Software is not meant to process personal data, but we may host personal data on behalf of our customers if they choose to upload personal data to the Software. Processing of personal data hosted on the Software is performed by our customers. We process such data only on the instructions of our customers or if required by law.

We do not disclose personal data to any third-party, except when authorized by our customers or if required by law.

Data Subject Rights

Depending on your place of residence, you may be entitled to exercise rights provided by applicable law. In most cases, such exercise shall be directed at our customers.

You may contact Study Randomizer for privacy related inquiries at privacy@studyrandomizer.com .

General Data Protection Regulation

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe (for example if you use the service from a country outside of the EU; or if you communicate with us through an email service provider with hosting outside of the EU).

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@studyrandomizer.com.